Legal

Privacy Policy

Effective Date: August 3, 2026

Welcome to Thread Flow. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application ("App") and related software-as-a-service (SaaS) operational platform. We are committed to ensuring your privacy and maintaining full compliance with Google Play Store guidelines.

1. Data Collection & Infrastructure

Thread Flow operates as a boutique operational platform. To provide our services efficiently, we collect and process specific transactional and operational data inputs provided by boutique owners, operators, and their customers.

Data Collected

  • •Boutique Operational Data: Customer names, phone numbers, customer addresses, gender, custom measurement profiles, and cloth descriptions.
  • •Workflow & Transactional Data: Order statuses (received, cutting, stitching, trial, ready, delivered), tracking identifiers (e.g., TF-A7B3K9), and invoice tracking variables (total amounts, advance paid, payment statuses).
  • •Media Assets: Fabric reference images securely captured or uploaded via the application.
  • •Account Profiles: Boutique operator and worker profile data, including display names, emails, and role-based identifiers.

Infrastructure & Security

All collected data is securely transmitted and stored on Google Firebase/Firestore cloud servers. We enforce strict HTTPS data-in-transit security protocols to ensure that all boutique operational data remains encrypted and safe from unauthorized interception.

2. Background Device Permissions & SMS Usage

To streamline boutique operations, Thread Flow utilizes the device's native background capabilities to automate customer communications.

The SEND_SMS Utility

Thread Flow strictly requires and utilizes the SEND_SMS background device permission.

  • •Direct & Transactional: Our background SMS service engine explicitly sends direct, transactional SMS notifications (such as tracking parameters, payment receipts, order ready alerts, and delivery confirmations) directly from the boutique owner's local device SIM card. These are triggered exclusively by the boutique owner's actions and operational workflows.
  • •Privacy Assurance: No SMS logs, message contents, or customer contact records are ever sold, processed, or transferred to third-party data handlers. Thread Flow does not open the native SMS application but silently executes the dispatch in the background purely as an operational utility.

3. Account and Data Deletion

Mandatory Google Play Compliance — User Rights

Thread Flow provides a clear and transparent process for users to delete their account and all associated data, in strict compliance with Google Play Console's mandatory Account Deletion policy. You have the right to request complete erasure of your personal data at any time.

Step-by-Step Self-Service In-App Deletion

The fastest way to delete your data is directly within the Thread Flow mobile application:

1

Open App

Launch Thread Flow on your mobile device.

2

Settings/Profile

Navigate to the Settings or Profile section.

3

Delete Account

Tap the 'Delete Account' button at the bottom.

4

Confirm

Confirm the permanent deletion of your data.

Web-Based Deletion Request (Alternative)

If you no longer have the app installed, you can submit a deletion request via our web support mechanism:

Email: support@threadflow.in

Subject Line: "Request Account Deletion - Thread Flow"

Please provide the email address or phone number linked to your account. Our team will verify and process your request within the standard erasure window.

Data Permanently Deleted

  • ✕User profile information (Name, Phone, Email)
  • ✕All Boutique records & business configurations
  • ✕Customer measurement entries & profiles
  • ✕Uploaded fabric reference & design photos
  • ✕Order history, tracking, and status logs

Retention Policy

Account data is permanently deleted from Cloud Firestore and Firebase Storage within 30 days of a verified request submission.

Legal Compliance: We may retain specific anonymized transactional logs or financial records only when required for tax, legal, or regulatory obligations under applicable laws.

4. Third-Party Services

We utilize Google Firebase for secure backend infrastructure, authentication, and offline database persistence. We do not use third-party marketing trackers or share your boutique's proprietary measurement data with external agencies.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/HTTPS) and at rest (AES-256 via Firebase). Access to production data is restricted to authorized personnel only. While no method of electronic transmission or storage is 100% secure, we continuously review and improve our security practices.

6. Updates to this Policy

We may periodically update this Privacy Policy to reflect technical upgrades or regulatory requirements. Continued use of Thread Flow constitutes your acceptance of the updated terms. Material changes will be communicated via in-app notifications.

For any privacy-related queries, please contact our support team at support@threadflow.in

Last updated: August 3, 2026 · Thread Flow v1.x